Diversified Retail Operations Manager

2 weeks ago


Pietermaritzburg, KwaZulu-Natal, South Africa TransEra Solutions Full time
Job Description:

Company Overview
As a leading retail multinational group, we are committed to delivering exceptional customer experiences across various regions. Our vision is to become the preferred retail destination for our customers, and we are seeking talented individuals to join our team as Department Managers.

Salary
R1 250 000 - R1 500 000 per annum, depending on experience and qualifications.

Job Responsibilities
We are looking for a skilled Department Manager to lead our store teams in achieving departmental and store goals. The successful candidate will be responsible for:
  • Providing exceptional customer service to internal and external customers.
  • Recruiting, selecting, managing, and developing people to meet competence requirements.
  • Participating in team efforts to ensure achievement of department and store goals.
  • Managing implementation and integration of new initiatives to achieve project goals.
  • Participating in general store operational duties.
  • Supervising and coaching staff to meet competence requirements.

Key Competencies:
The ideal candidate will possess the following skills and competencies:
  • A passion for customer service and establishing lifelong relationships with our customers.
  • A passion for retail and selling.
  • The ability to live the brand by demonstrating personal leadership and attitude.
  • Versatile communication skills.
  • Proven team leadership skills.
  • Action and results-oriented behavior.
  • Assertive and proactive approach to problem-solving.
  • Problem-solving and decision-making skills.
  • Computer literacy skills.
  • Commercial acumen and numeracy.
  • Attention to detail.
  • Creative and innovative thinking.

Minimum Role Requirements:
To be considered for this role, candidates must have:
  • A minimum of Grade 11 or NQF3 completion.
  • Grade 12 will be advantageous.
  • Retail and/or Business Management Diploma would be advantageous.
  • 2-5 years' role experience as a Supervisor or Manager in Retail.
  • Retail experience highly advantageous.
  • Team management experience advantageous.
  • Leadership and management experience advantageous.
  • Ability to work shifts that meet operational requirements.


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