Technical Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at Dimension Data. The successful candidate will be responsible for delivering timely and creative resolutions to our customers.

This is an exciting opportunity for a motivated and experienced professional to partner with our customers and provide high-quality work that exceeds their expectations.

Key Responsibilities
  • Utilize knowledge of the customer environment to resolve issues in a timely manner.
  • Lead proactive delivery of solutions and supportability reviews for customers.
  • Develop strong technical writing skills and effectively communicate with customer managers.
  • Experience with Major Microsoft Technologies including Operating System, Active Directory, SharePoint, SQL Server.
  • Knowledge of System Center Configuration Manager deployment and infrastructure knowledge including design, management, and implementation experience.
  • Current and deep Windows client deployment experience with Windows 10.
  • Knowledge and experience of System Center Operations Manager installation, configuration, and administration.
  • Preferred:
    • Experience with Other System Center Components including Service Manager, Orchestrator, Virtual Machine Manager.
    • Experience building and updating desktop and server images using multiple methodologies.
    • General knowledge of SQL configuration and clustering.
    • Working knowledge of PowerShell scripting and automation.
    • Strong organization, time management, project management and negotiation skills desired.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology or related field required.
  • Passion for new innovative technology and drive customer transformation.
  • Ability to travel domestically and work with different cultures and customers.
  • Ability to communicate with a variety of different audiences and strong presentation skills.
  • Demonstrate effective balance between business and technical acumen.
  • Ability to lead and motivate technical communities.
  • Ability to effectively recognize and adapt to change.
  • Ability to deliver presentations and discuss complimentary products at a solutions level.
  • Ability to handle customer critical issues and work in difficult situations.
  • Effective written and verbal communication skills, with both technical and non-technical audiences.
  • Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions.
  • Fluent English oral and written communication.
About Dimension Data

At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

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