Geology Technology Expert Lead
3 weeks ago
Overview
Micromine is a growing multinational business with a strong focus on providing excellent services to our clients. As the Product Specialist Team Lead, Exploration and Geology, you will play a key role in leading our team to deliver high-quality pre and post-sales outcomes within the AMEE region.
Your primary responsibility will be to assist the team in providing technical support, pre-sales assistance, client training, and service delivery to our new and existing customers. Reporting directly to the Operations Manager, you will have the opportunity to develop and maintain long-term customer relationships in tandem with Account Managers.
We are offering a generous estimated salary of R1 200 000 per annum, with opportunities for professional development and hybrid work options to balance work and home life. You will also receive health cover and pension contributions, as well as 21 days paid vacation and 10 days paid personal leave.
About The Role
As a Product Specialist Team Lead, you will be responsible for leading a team of Product Specialists to deliver high-quality pre and post-sales outcomes. This includes:
- Experience in leading teams to optimise performance and providing 360-degree managerial support.
- Developing and maintaining long-term customer relationships in tandem with Account Managers.
- Providing telephone, email, and face-to-face support for Micromine license holders.
- Ensuring enhancement requests, bugs, and development issues are raised and resolved.
- Conducting training with customers, as well as in-house training for new staff.
About You
You will have a background within operational exploration or mining roles, or experience working for a mining technology company. Key skills and qualifications include:
- The ability to write and speak English fluently, with any other language skills beneficial.
- A tertiary qualification in Mining Engineering or Geology.
- Expertise with using general-purpose mining software.
- An understanding of mining concepts such as mine planning, mine scheduling, resource modelling, and implicit modelling.
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