IT Infrastructure Specialist
3 days ago
Join Old Mutual as an IT Infrastructure Specialist and take on a challenging role that requires technical expertise, problem-solving skills, and strong communication abilities.
Job OverviewThis position is responsible for providing 24/7 technical support to ensure the smooth operation of production applications and infrastructure. The successful candidate will be accountable for diagnosing technical issues, implementing temporary fixes, and proactively monitoring the production environment to prevent disruptions.
Key Responsibilities:- Support Production Applications
- Provide Access Management
- First-Line Support for User Applications and End-User Devices
- User Access and Device Management
- Device Setup and Configuration
- End-User Device Management and Policy Compliance
- Create Temporary Fixes within Systems
- Provide Technical Advice and Consultation
- Stay Up-to-Date with Business Processes and Procedures
- Effective Communication regarding Support Activities
- Participate in Software and Hardware Upgrades and Maintenance
- Proactive Monitoring of the Production Environment
- Bachelor's degree in Information Technology or related field (preferred)
- Experience in support reporting, management, or related role
- Proven experience in technical support or production support
- Knowledge of business processes and systems handover
- Strong communication and problem-solving skills
- Ability to work effectively under pressure and provide solutions in a fast-paced environment
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