Regional Operations Specialist
3 weeks ago
Empowering Connections
Western Union seeks a Regional Operations Specialist to support the growth of its network by overseeing day-to-day operations in assigned regions.
Key Responsibilities
- Operational Oversight: Manage daily operations for locations in assigned regions, ensuring consistent service quality and alignment with Western Union standards.
- Partner Support: Onboard and train new partners, assisting them in maintaining service standards and understanding operational requirements.
- Quality Assurance: Conduct regular visits to agent locations to monitor compliance, provide operational guidance, and support service improvements.
- Process Improvement: Collaborate with internal teams to identify areas for operational enhancement and implement effective solutions that improve efficiency and customer satisfaction.
- Escalation Management: Address low and high-risk issues as they arise, coordinating with internal teams for swift resolution.
Requirements
- 1-3 years of experience in customer service, operations, or a related field.
- Bachelor's degree required.
- Proficient in English with strong verbal and written communication abilities.
- Fluency in another language (French or Portuguese) is advantageous.
- Ability to manage multiple tasks, maintain schedules, and work independently.
- Familiarity with Microsoft Office and basic Excel skills.
- Demonstrated ability to build positive relationships and provide supportive guidance to partners.
Benefits
Western Union offers a comprehensive benefits package, including 21 days of annual leave, comprehensive life and medical cover, and a pension plan.
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