Regional Operations Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Western Union Full time

Empowering Connections

Western Union seeks a Regional Operations Specialist to support the growth of its network by overseeing day-to-day operations in assigned regions.

Key Responsibilities

  • Operational Oversight: Manage daily operations for locations in assigned regions, ensuring consistent service quality and alignment with Western Union standards.
  • Partner Support: Onboard and train new partners, assisting them in maintaining service standards and understanding operational requirements.
  • Quality Assurance: Conduct regular visits to agent locations to monitor compliance, provide operational guidance, and support service improvements.
  • Process Improvement: Collaborate with internal teams to identify areas for operational enhancement and implement effective solutions that improve efficiency and customer satisfaction.
  • Escalation Management: Address low and high-risk issues as they arise, coordinating with internal teams for swift resolution.

Requirements

  • 1-3 years of experience in customer service, operations, or a related field.
  • Bachelor's degree required.
  • Proficient in English with strong verbal and written communication abilities.
  • Fluency in another language (French or Portuguese) is advantageous.
  • Ability to manage multiple tasks, maintain schedules, and work independently.
  • Familiarity with Microsoft Office and basic Excel skills.
  • Demonstrated ability to build positive relationships and provide supportive guidance to partners.

Benefits

Western Union offers a comprehensive benefits package, including 21 days of annual leave, comprehensive life and medical cover, and a pension plan.



  • Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    About the RoleTether Operations Limited is seeking a highly skilled Regulatory Compliance Specialist to join our Regulatory and Licensing team.This is a unique opportunity to apply your expertise in regulatory requirements pertaining to the crypto-asset industry in the Europe / Middle East (EMEA) region.Key ResponsibilitiesDevelop and execute regulatory...


  • Johannesburg, Gauteng, South Africa Western Union Full time

    Are you ready to play a pivotal role in ensuring smooth operations and high-quality service across Western Union's network? Do you excel in collaborating with teams and supporting partners to deliver outstanding customer experiences?Western Union invites you to join us as a Regional Operations Specialist.As a Regional Operations Specialist, you will support...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Regional Operations Support DirectorEstimated Salary: R800,000 - R1,200,000 per annumAbout TalentCru:TalentCru is a specialist warehouse and distribution company that offers exciting opportunities for experienced professionals. We are seeking an exceptional Regional Operations Support Director to lead our Gauteng region.Key Responsibilities:Lead...


  • Johannesburg, Gauteng, South Africa Tether Operations Limited Full time

    About the RoleTether Operations Limited seeks a highly skilled Policy and Licensing Advisor to join our Regulatory and Licensing team. As a key member of our team, you will play a crucial role in shaping our regulatory strategies and ensuring compliance with EMEA region regulations.As Policy and Licensing Advisor, you will be responsible for developing and...


  • Johannesburg, Gauteng, South Africa IDinsight Full time

    IDinsight is a mission-driven global advisory, data analytics, and research organization that helps leaders maximize their social impact.We are seeking an experienced Africa Regional Communications Specialist to join our team in Nairobi, Kenya, Lusaka, Zambia, or Johannesburg, South Africa.About the RoleThe Africa Regional Communications Specialist will be...


  • Johannesburg, Gauteng, South Africa RTT Full time

    Regional Operations ManagerAs a key member of our team, the Regional Operations Manager will be responsible for overseeing the effective management of our delivery operations in a specific geographic region. This role requires a strong understanding of business objectives and the ability to align regional outputs and performance targets with the company's...


  • Johannesburg, Gauteng, South Africa RTT Full time

    Job DescriptionRegional Operations ManagerThe Regional Operations Manager is accountable for effectively managing the company's delivery operations within a specific geographic region. This role involves aligning regional outputs and performance targets with the overall business objectives.Key ResponsibilitiesEngage with clients to resolve operational...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    Regional Operations ManagerAt HR Genie, we are seeking an experienced and dynamic Regional Operations Manager to lead and manage operations in the Copperbelt region. The successful candidate will be responsible for overseeing the day-to-day operations of three branches, ensuring efficient and effective service delivery, and maintaining high standards of...


  • Johannesburg, Gauteng, South Africa United Nations Population Fund Full time

    Job Title: Regional Director of OperationsJob Summary: We are seeking a highly experienced and skilled Regional Director of Operations to join our team. The successful candidate will be responsible for leading the development and implementation of regional strategies and programs, as well as providing oversight and guidance to regional teams.Key...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionA specialist warehouse and distribution company is seeking an experienced Regional Operational Support Manager to lead the Gauteng region.Key ResponsibilitiesLead the ACMS structure in Gauteng, overseeing recruitment, payroll, assessment, and deployment activities aligned with the national recruitment strategy.Monitor weekly activity of...


  • Johannesburg, Gauteng, South Africa People Source Full time

    **Generator Operations Specialist Role at People Source**The Generator Operations Specialist will be accountable for assisting vendors in managing and utilizing generators as part of our day-to-day operations. This role ensures alignment with changing business requirements and ensures vendors adhere to Service Level Agreements.Key Responsibilities:Assist...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    Job OverviewHR Genie is seeking an experienced Regional Operations Manager to lead operations in the Copperbelt region.Key ResponsibilitiesOversee the day-to-day operations of three branches.Ensure efficient and effective service delivery.Implement operational strategies to improve efficiency and service quality.Lead, mentor, and develop branch managers and...


  • Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Regional Manager OpportunityHire Resolve is partnering with a leading industrial engineering agency in South Africa to find an experienced Regional Manager to oversee operations in the region.Key ResponsibilitiesManage industrial engines business in sectors like Mining, General Industrial, Construction, Railways, and Marine.Maintain and manage relationships...


  • Johannesburg, Gauteng, South Africa Staff Connection Full time

    Regional Maintenance ManagerAt Staff Connection, we are seeking a skilled Regional Maintenance Manager to oversee maintenance operations across multiple properties. Reporting to the Operations Manager, this role involves supervising maintenance staff, ensuring adherence to safety regulations, and developing cost-effective maintenance strategies. Key...


  • Johannesburg, Gauteng, South Africa Staff Connection Full time

    Regional Maintenance ManagerWe are seeking a skilled Maintenance Operations Director to oversee maintenance operations within multiple properties for Staff Connection. The successful candidate will be responsible for managing maintenance activities across multiple locations within the Gauteng region, reporting to the Operations Manager.Duties and...


  • Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Regional Commercial Manager Job DescriptionHire Resolve's client is seeking a skilled Regional Commercial Manager to oversee commercial activities across multiple locations. This key position involves managing regional commercial operations, including contract negotiation, risk assessment, and financial performance.Key Responsibilities:Develop and implement...


  • Johannesburg, Gauteng, South Africa So Tasty Pty Full time

    We are seeking a skilled Logistics Operations Specialist to join our team at So Tasty Pty. In this role, you will be responsible for managing the scheduling of over 100 daily routes, ensuring timely deliveries across multiple regions.The ideal candidate will have a minimum of 3 years' experience in the logistics industry, specifically in route planning and...


  • Johannesburg, Gauteng, South Africa TSU International Full time

    Job OverviewThe Regional Senior Inspector position is an exciting opportunity for a seasoned professional to take on a leadership role within TSU International. Reporting directly to the Area Manager, this individual will be responsible for ensuring seamless day-to-day operations across various sites.


  • Johannesburg, Gauteng, South Africa TSU International Full time

    Job Title: Regional Senior InspectorWe are looking for a highly skilled and experienced Regional Senior Inspector to join our team at TSU International.The successful candidate will be responsible for supporting the Area Manager and ensuring that all training, fleet, and quality control are correctly administered, documented, and implemented.Key...


  • Johannesburg, Gauteng, South Africa Tower Group Full time

    Job Title: Operations and Maintenance SpecialistRole Purpose:• Oversee the maintenance and upgrading of network infrastructure in accordance with Towerco specifications, building and civil standards, and OPEX budget.• Provide technical operations and maintenance support and supervise regional Ops & Main team.Accountabilities:• Oversee the national...