Operations Director
4 weeks ago
Job Title: Operations Manager
Company: Unique Personnel Ltd
About the Role:
We are seeking an experienced Operations Manager to join our team at Unique Personnel Ltd. As a key member of our management team, you will be responsible for managing the service department to ensure the smooth day-to-day running of services to all customers.
Key Responsibilities:
- Manage day-to-day operational activities specific to operations.
- Develop operational strategies to meet organizational goals.
- Work closely with the operations team, suppliers, and customers to ensure alignment with organizational objectives.
- Analyze data to identify opportunities for improvement.
- Implement changes to improve efficiency and customer satisfaction.
- Support departmental heads in decision making for continuous improvement.
- Support departmental heads in optimizing processes relating to customer service to retain customers.
- Drive departmental heads and foster a culture of continuous improvement to increase profitability.
- Foster a culture of management accountability and responsibility.
- Create a motivating environment for the organization's staff.
- Ensure the organization's services meet customer expectations and monitor KPI.
Requirements:
- Relevant tertiary qualification in Operations Management.
- Experience in a manufacturing, machine tools, or metal working environment.
- Strong people management skills.
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