Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Care professional in our Cape Town branch.
Job Summary:The successful candidate will act as the primary contact for assigned accounts and coordinate related technical support activities for clients, ensuring best-in-class service to the clients of Merieux NutriSciences range of services.
Key Responsibilities:- Act as the liaison between the lab and assigned clients to provide seamless service to the clients.
- Coordinate technical support activities for clients, including troubleshooting and resolving issues.
- Provide excellent communication and problem-solving skills to ensure client satisfaction.
- Work collaboratively with the lab team to ensure timely and accurate delivery of services.
A general knowledge of food testing methods and scientific processes, obtained from a minimum diploma in Microbiology (or similar), Food Science/ Tech, or Chemistry is required. Practical experience in a commercial laboratory will be an advantage.
Why Join Us?- Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
- Have an impact on our strategic pillars that build on 50 years of experience and expertise.
- Be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
- Grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
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