Desktop Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Desktop Support Analyst to join our team at Communicate Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and their end-users.
Key Responsibilities:
- Provide timely and effective technical support to clients and their end-users via phone, email, and remote desktop connections.
- Troubleshoot and resolve hardware and software issues, including installing, configuring, and troubleshooting applications.
- Collaborate with our team to identify and implement process improvements to enhance the overall client experience.
- Develop and maintain strong relationships with clients and their end-users to ensure their technical needs are met.
Requirements:
- Relevant certifications, such as CompTIA A+ and N+, are highly desirable.
- At least three years of experience in IT and desktop support.
- Familiarity with Microsoft products, including M365 and Azure.
- Hands-on experience with servers, virtualization, and Windows 10/11 operating systems.
- A strong understanding of Active Directory, DNS, DHCP, and Group Policies.
- Experience working with Dell products.
Qualifications:
- Bachelor of Science in Computer Science, Information Technology, or a related field.
What We Offer:
As a Desktop Support Analyst at Communicate Recruitment, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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