Front Desk Coordinator
1 week ago
About the Role:
We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Intercare Group South Africa. In this role, you will be responsible for providing exceptional patient care and administrative support.
Main Responsibilities:
- Patient Care: Provide efficient, friendly, and professional telephone services, assisting patients in completing forms and documenting information according to internal policies and procedures.
- Reception Services: Manage the reception-patient journey, including booking, arrival, and payment processing on relevant systems.
- Customer Service: Direct customers to appropriate locations, services, and professionals, ensuring confidentiality and adhering to POPIA guidelines.
- Cash Handling: Collect co-payments and account balances according to Intercare policies and execute daily cash-up and banking processes.
Requirements:
- Qualifications: Minimum Grade 12 qualification.
- Experience: Previous experience in a customer-focused service environment is advantageous.
- Computer Skills: Proficiency in computer systems and good experience with GoodX system.
What We Offer:
A competitive estimated salary of R120,000 per annum, based on location and industry standards, plus benefits and opportunities for growth and development within the Intercare Group.
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