Technical Support Specialist with Italian Language Skills
5 days ago
At The Legends Agency, we're seeking a skilled Technical Support Specialist fluent in Italian to join our team. With a strong background in service desk operations and excellent communication skills, you'll be responsible for delivering exceptional customer service to our clients.
We're looking for someone with 1-3 years of experience in a service desk or technical support role, who can handle incoming service requests and incidents from Italian-speaking users efficiently. Your ability to troubleshoot and resolve technical issues independently will be crucial in this position.
The ideal candidate will have a proven track record of managing service requests and resolving technical issues promptly, while maintaining a high level of professionalism and courtesy. You'll also be responsible for documenting all interactions and resolutions in accordance with company policies.
Key responsibilities include:
- Handling incoming service requests and incidents from Italian-speaking users
- Accurately logging and categorizing issues in the service management system
- Prioritizing and escalating issues as necessary, ensuring timely resolution or appropriate dispatch to specialized support teams
- Providing immediate assistance and resolution to common technical issues
A competitive salary range is R25k - R30k/month, commensurate with your experience. Our office is located in Sandton, Johannesburg, offering a great work-life balance.
To succeed in this role, you'll need:
- Strong interpersonal skills with the ability to engage with users effectively and build positive relationships
- Excellent verbal and written communication in both Italian and English
- Demonstrated ability to troubleshoot and resolve technical issues independently
You'll also require relevant certifications such as CompTIA A+, CompTIA Network+, and Microsoft Certified Professional (MCP), as well as applicable Skillsoft courses or other relevant technical training.
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Johannesburg, Gauteng, South Africa The Legends Agency Full timeThe Legends Agency is seeking an experienced Technical Support Specialist to join our team. This role requires 1-3 years of experience in a service desk or technical support position, managing service requests and resolving technical issues efficiently.Key responsibilities include:Handling incoming service requests and incidents from Italian-speaking...
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Johannesburg, Gauteng, South Africa The Legends Agency Full timeWe are seeking a dedicated and experienced Service Desk Agent fluent in English and Italian to join our team at The Legends Agency.The ideal candidate will have 1-3 years of experience in a service desk or technical support role, with a proven track record of managing service requests and resolving technical issues efficiently.Key Responsibilities:Handle...
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