Event Venue Coordinator Specialist
7 days ago
We are seeking a detail-oriented and highly organised individual to manage venue listings and ensure accurate availability on our platform. The successful candidate will act as a key point of contact for venue partners, guiding them through the listing process and ensuring their details are up-to-date.
Key Responsibilities:- Venue Listings Management: Oversee the entire process of venue listing creation, sourcing new venues, and finalising listings on our platform. Ensure all listings meet company standards in terms of accuracy and quality.
- Availability Monitoring: Consistently update office availability for venues, utilising Excel to manage reports and notify venues and internal teams of updates or issues that may impact availability.
- Data Accuracy: Verify and audit venue listings to ensure information such as location, pricing, capacity, and amenities is accurate. Work with venues and the sales team to correct any missing or inaccurate data.
- Client Communication: Serve as the main point of contact for venue partners, handling inquiries and providing guidance to ensure their listings are optimised and meet quality requirements.
- Relationship Management: Build and maintain strong relationships with venue partners to ensure they have a positive experience on our platform and understand how to navigate the venue portal independently.
- Process Improvement: Continuously review and refine the venue listing process, implementing improvements to increase efficiency and accuracy. Collaborate with internal teams to enhance tools and systems related to listing management.
- Problem Solving: Address and resolve issues related to venue listings or availability promptly, ensuring a seamless experience for both internal teams, clients, and venues.
- Proficiency in Excel, including the ability to confidently perform basic VLOOKUP functions.
- Confident in communicating with venues via email, phone, and other communication channels.
- Strong organisational skills with the ability to manage multiple tasks and projects simultaneously.
- Excellent attention to detail to ensure accuracy across venue listings and availability information.
- Ability to handle large volumes of data and maintain quality control across all listings.
- Problem-solving mindset with the ability to troubleshoot and resolve issues efficiently.
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