Team Leader

2 weeks ago


Klerksdorp, North-West, South Africa Shout-It-Now Full time
Job Title

Team Leader - Community Outreach Coordinator

About the Role

We are seeking an experienced Team Leader to join our team at Shout-It-Now. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for community development.

Key Responsibilities
  • Servicing Customers: Provide exceptional customer service, ensuring that all interactions are fast, efficient, friendly, and personalized.
  • Leading the Team: Supervise and motivate team members to meet high standards of service delivery, recognizing and rewarding outstanding performance.
  • Problem-Solving: Proactively address customer complaints, investigating and resolving issues in a timely manner.
  • Monitoring Performance: Regularly evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity.
Requirements
  • A matric certificate or equivalent qualification.
  • At least 2-3 years of supervisory experience, preferably in a community outreach setting.
  • Excellent leadership skills, with the ability to inspire and motivate teams.
  • Strong organizational and time management skills, with a focus on meeting deadlines and achieving goals.
  • Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
Salary Information

The salary range for this position is R200,000 - R250,000 per annum, depending on experience and qualifications.



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