Team Leader
2 weeks ago
Team Leader - Community Outreach Coordinator
About the RoleWe are seeking an experienced Team Leader to join our team at Shout-It-Now. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for community development.
Key Responsibilities- Servicing Customers: Provide exceptional customer service, ensuring that all interactions are fast, efficient, friendly, and personalized.
- Leading the Team: Supervise and motivate team members to meet high standards of service delivery, recognizing and rewarding outstanding performance.
- Problem-Solving: Proactively address customer complaints, investigating and resolving issues in a timely manner.
- Monitoring Performance: Regularly evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity.
- A matric certificate or equivalent qualification.
- At least 2-3 years of supervisory experience, preferably in a community outreach setting.
- Excellent leadership skills, with the ability to inspire and motivate teams.
- Strong organizational and time management skills, with a focus on meeting deadlines and achieving goals.
- Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
The salary range for this position is R200,000 - R250,000 per annum, depending on experience and qualifications.
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