Duty Manager

4 weeks ago


Cape Town Southern Suburbs, South Africa Helderberg Personnel cc Full time

Job Title: Duty Manager - Luxury Hotel Operations

Job Summary: We are seeking a highly skilled Duty Manager to join our team at Helderberg Personnel cc. The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Manage and oversee daily hotel operations to ensure seamless guest experiences
  • Maintain high operating and service standards
  • Handle and resolve guest queries and complaints efficiently
  • Manage guest comments and feedback
  • Lead and motivate the hotel team to achieve exceptional results
  • Stay informed about property offerings and services
  • Assist with guest account management and OPERA Property Management System
  • Operate switchboard and direct calls
  • Manage restaurant bookings and hotel reservations
  • Assist with daily Food and Beverage operations

Requirements:

  • Post-matric hotel school accreditation
  • At least 3 years experience in a 5-star hotel or similar environment
  • Computer literacy with Opera Cloud knowledge
  • Previous leadership role advantageous
  • Excellent communication skills with high English proficiency
  • Able to plan and implement strategic initiatives
  • Skilled in team training and development
  • Motivated, enthusiastic, energetic, and charming personality
  • Team player with a positive attitude
  • Able to work shifts and under pressure

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