Digital IT Solutions Expert

2 weeks ago


Bloemfontein, Orange Free State, South Africa Numata Full time

Purpose of the Job:

We are seeking a highly skilled Digital IT Solutions Expert to join our team at Numata. The successful candidate will provide exceptional IT end-user support on various components of our IT environment, including hardware support, software support, and network support.

This is a dynamic role that requires a professional, helpful, and urgent approach in dealing with incidents and service requests. As the first point of contact for clients, you will aim to exceed their expectations and continuously better yourself through training and research to ensure an unrivaled experience for clients' end-users.

Duties and Responsibilities:

  • You will represent the Numata brand, ensuring you are always the face of the company.
  • Deliver exceptional service to internal and external customers by responding promptly within our Service Level Agreement (SLA).
  • Capture all details accurately in our PSA Platform, providing complete resolution descriptions.
  • Analyze issues and develop resolutions in a timely fashion.
  • Provide support to clients on all supported applications.
  • Keep clients informed with regular updates on incident progress.
  • Ensure issues are resolved according to Numata's best practices.
  • Evaluate ongoing, unresolved, or business-critical problems and escalate them to your Team Leader or MSOC Manager in a timely manner.
  • Track and manage your work record through regular time and ticket/task entries.
  • Guide and train customer personnel to empower them to help themselves.
  • Update Knowledge Base articles/technical notes as solutions are identified or found outdated.
  • Supervise 3rd-party product installations and repair/maintenance activities when required remotely.
  • Suggest possible improvements on procedures or systems to your Team Leader.
  • Stay up-to-date with modern technologies and Numata Standard Operating Procedures.

Market-Related Salary: $60,000 - $80,000 per year



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