Retail Sales Manager

1 month ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Job Purpose

In addition to the responsibilities of a Shop Seller, the successful candidate will support the Shop Manager in maximizing revenue by monitoring, driving, and analyzing sales results and developing effective marketing strategies based on passenger demographics. They will lead, develop, and support their team to achieve or exceed set sales budgets and PPDs every cruise through consistent mentoring and coaching.

Key Responsibilities
  • Coordinate event plans for the entire cruise, including coordinating events, setup, and marketing efforts.
  • Ensure compliance with the Marketing Calendar from GVA and Model Store guidelines, reporting on spending habits and preferences.
  • Provide training and coaching to Shop Sellers and Category Specialists on effective selling skills.
  • Manage daily sales operations, including check control, staff rotation, stock replenishment, and inventory control procedures.
  • Ensure compliance with all inventory control procedures, including the Operational Calendar, manager handovers, staff rotation, perpetual inventories, and daily cigarette counts.
  • Manage the end-to-end receiving of stock on board and maintain lockers according to corporate standards.
  • Train and coach Shop Sellers and Category Specialists on effective loss prevention procedures.
  • Ensure compliance with monthly damage procedures, including expiring protocols, B&S, and raffle giveaways.
Qualifications
  • High school graduate
  • Essential language and level: English B1
  • Ability to communicate in other major European languages depending on the ship's itinerary is an advantage
  • At least three years' experience as a sea-going Assistant Shop Manager with another cruise line
Required Documents
  • Valid South African Passport
  • Police Clearance


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