Service Architecture Lead

3 weeks ago


Johannesburg, Gauteng, South Africa Telebest Full time

As a key member of the Telebest team, you will play a pivotal role in designing and developing innovative IT services that meet the complex needs of our customers. To succeed in this position, you will require a unique blend of technical expertise and business acumen.

Key Responsibilities:
  • Service Design and Development: Collaborate with cross-functional teams to design and develop end-to-end IT services that drive business outcomes for our customers.
  • Service Risk Management: Identify and mitigate service risks to ensure seamless delivery and high-quality services.
  • Stakeholder Engagement: Work closely with key stakeholders to understand customer requirements and develop tailored service proposals.
  • Service Improvement: Continuously monitor and improve service delivery processes to drive efficiency and customer satisfaction.

Requirements: To excel in this role, you will need a minimum of 3-year diploma in an ICT discipline, with a strong background in service architecture and design. ITIL v3 or v4 certification is highly desirable, along with SIAM certification and a minimum of 5 years' experience in a similar role within the telecommunications or system integration environment.


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