Sales Team Lead
1 week ago
We are seeking a highly motivated Sales Call Centre Agent to join our team at Numeral XII (Pty) Ltd.
The ideal candidate will have a proven track record of sales success, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
Responsibilities include:
- Sales and lead generation;
- Conversion of leads received;
- Reaching sales targets;
- Maintaining product knowledge and relevant medical terminology at required standard;
- Professional representation of the Company at the customer interface;
- Handling customer queries and sales;
- Making follow-up calls on prospective/existing customers;
- Ensuring customer contracts are completed accurately;
- Assisting walk-in customers;
- Attending lab open days from time to time as needed;
- Resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management;
- Implementing sales and communication strategies;
- Implementing strategies to meet and exceed set targets for prospect communication, back log, and product sales;
- Distributing approved educational and promotional material to customers;
- Emergency phone management;
- Performing administrative duties according to company policies: daily submission of customer notes on the electronic information system, changing customer status on the electronic information system, and submitting performance dashboards to line managers weekly;
Requirements include:
- Matric qualification;
- At least 3 years' call center experience;
- 2 years' sales experience;
- Computer literacy;
- Familiarity with telephone and computer technology;
- Experience in effectively making sales and reaching targets;
- Customer service experience;
- Ability to handle pressure.
We offer a competitive salary package, including an estimated annual salary of **R300,000**.
This role plays an integral part in our team, ensuring business profit growth through effective sales and customer service. If you're passionate about sales and customer satisfaction, we encourage you to apply.
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