Customer Service Operations Specialist

4 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Pepkor Lifestyle Full time

We are seeking a Customer Service Operations Specialist to join our dynamic retail environment at Pepkor Lifestyle. This exciting opportunity offers a unique blend of customer-facing and administrative tasks, making it an ideal fit for those with excellent interpersonal skills and a strong work ethic.

Key Responsibilities:
  • To provide exceptional customer service, ensuring every interaction is professional and courteous
  • Process transactions and administer cellular, credit, and lay-by offerings with accuracy and efficiency
  • To achieve individual targets and contribute to team success through effective self-management and teamwork

As a Customer Service Operations Specialist, you will be responsible for:

Transaction Processing:

Processing transactions accurately and efficiently, ensuring timely completion and minimal errors

Credit and Cellular Administration:

Administering cellular and credit services, including processing payments and managing customer accounts

Customer Interactions:

Providing exceptional customer service, addressing queries and concerns, and resolving issues in a fair and efficient manner

The ideal candidate should possess the following skills and qualifications:

  • Maturity and numeracy skills
  • Ability to work with money and maintain accurate records
  • Excellent communication and interpersonal skills
  • Computer literacy and proficiency in Microsoft Office (Word, Excel)
  • SAP experience advantageous

This role offers a competitive salary range of R250,000 - R350,000 per annum, depending on location and experience.



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