Customer Service Operations Specialist
4 days ago
We are seeking a Customer Service Operations Specialist to join our dynamic retail environment at Pepkor Lifestyle. This exciting opportunity offers a unique blend of customer-facing and administrative tasks, making it an ideal fit for those with excellent interpersonal skills and a strong work ethic.
Key Responsibilities:- To provide exceptional customer service, ensuring every interaction is professional and courteous
- Process transactions and administer cellular, credit, and lay-by offerings with accuracy and efficiency
- To achieve individual targets and contribute to team success through effective self-management and teamwork
As a Customer Service Operations Specialist, you will be responsible for:
Transaction Processing:Processing transactions accurately and efficiently, ensuring timely completion and minimal errors
Credit and Cellular Administration:Administering cellular and credit services, including processing payments and managing customer accounts
Customer Interactions:Providing exceptional customer service, addressing queries and concerns, and resolving issues in a fair and efficient manner
The ideal candidate should possess the following skills and qualifications:
- Maturity and numeracy skills
- Ability to work with money and maintain accurate records
- Excellent communication and interpersonal skills
- Computer literacy and proficiency in Microsoft Office (Word, Excel)
- SAP experience advantageous
This role offers a competitive salary range of R250,000 - R350,000 per annum, depending on location and experience.
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