Technical Assistance Provider
2 weeks ago
United Exports is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to our employees, managing our systems and networks, and ensuring the stability and security of our IT infrastructure.
Key Responsibilities- Technical Support: Provide first-level support for software, hardware, and network issues, including troubleshooting and guiding users with step-by-step solutions.
- System Management: Assist in managing user accounts, ensuring devices are updated with the latest software and security patches, and monitoring data backups and data integrity.
- Network Operations: Troubleshoot network issues, including LAN/WAN, Wi-Fi, and VPN, and ensure the smooth operation of our IT systems.
- Security and Compliance: Enforce security protocols and assist in incident response efforts to ensure the confidentiality, integrity, and availability of our data.
- Qualification/Experience: Senior certificate / grade 12 / Matric, suitable tertiary qualification (e.g. Comptia A+ and Comptia N+), and 1-2 years of experience in IT Support or similar roles, specifically with remote assistance tools.
- Functional/Technical: Problem-solving abilities, communication skills, customer service orientation, attention to detail, time management, team collaboration, adaptability, and analytical thinking.
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Technical Assistance Provider
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