Customer Experience Specialist

1 month ago


Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Title: Universal Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Universal Advisor to join our team. As a key member of our organization, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs, expectations, and providing product solutions.

Key Responsibilities:

  • Connect with customers by living up to our brand promise of how we can help you at all times.
  • Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
  • Always conduct themselves in an ethical manner.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  • Identify and sell/cross-sell products aligned to customer needs.
  • Maximise channel optimisation opportunities identified aligned to customer needs.
  • Ensure activities support cost containment and reduction.
  • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Demonstrate behaviour in support of the organisational values.
  • Takes accountability for own performance, personal and career development.
  • Improve knowledge and competencies by completing training specific for role as per eCareers.
  • Contribute to the overall effectiveness and success of the team.
  • Maintain an ability to adapt to ever changing business and customer needs.

What We Offer:

At FirstRand Bank Limited, we are committed to creating a diverse and inclusive work environment that values and respects our employees. We offer a range of benefits and opportunities for growth and development.

How to Apply:

Interested candidates should submit their applications, along with their CV and a cover letter, to the relevant contact person. Please note that all appointments will be made in line with FirstRand Group's Employment Equity plan.



  • Johannesburg, Gauteng, South Africa Paton Personnel Full time

    CX Specialist/Management Consultant RoleAs a Customer Experience Transformation Specialist at Paton Personnel, you will leverage your CX skills and qualifications to enhance existing experience and processes, enabling new strategic customer journeys and experiences. Key performance indicators will focus on positive changes in customer perceptions, attitudes,...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To deliver exceptional customer experiences, we are seeking a highly skilled Customer Experience Specialist to join our team. Key Responsibilities: Connect with customers through empathetic and tailored support, ensuring their needs are met and exceeded. Converse with customers in a clear and concise manner, providing helpful solutions and...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The ideal candidate will have a creative skillset, enabling them to brainstorm...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the Role:Job Title: CX Design SpecialistJob Summary: We are seeking an experienced CX Design Specialist to join our team. The ideal candidate will have a strong understanding of customer experience and be able to map customer journeys, understand stakeholder requirements, and develop CX methodologies.Key Responsibilities:• Perform research analysis...


  • Johannesburg, Gauteng, South Africa Lumina Personnel Full time

    **Job Summary**Lumina Personnel is seeking a highly motivated Sales and Customer Experience Specialist to join our team in Parkhurst, Johannesburg.**Salary:** R350,000 - R450,000 per annum (dependent on experience)About the Role:We are looking for an exceptional sales professional who can promote and sell our premium retail products while providing...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Responsibilities:As a seasoned Customer Experience Specialist, you will be responsible for leading the development and implementation of customer experience strategies across various automotive OEMs. Your expertise in customer experience, loyalty programs, and event disciplines will be crucial in driving business growth and customer...


  • Johannesburg, Gauteng, South Africa Paton Personnel Full time

    Customer Experience ExcellenceWe are seeking a seasoned CX Specialist/Management Consultant to join our team at Paton Personnel. The ideal candidate will have a strong background in customer experience management, with a proven track record of enhancing existing processes and enabling new strategic customer journeys.Key Responsibilities:Develop and implement...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the Role:We are seeking a skilled Customer Journey Mapping Specialist to join our team at Ad Talent. As a key member of our organization, you will be responsible for designing and implementing strategies that enhance the customer experience across all touch-points.Key Responsibilities:Create detailed maps of the customer journey, identifying key...


  • Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Customer Experience Consultant Job DescriptionAt First Degree Recruitment, we are seeking an experienced Customer Experience Consultant to join our team.Key Responsibilities:Leadership and Team Management: Provide leadership and guidance to customer-facing teams, ensuring they have the necessary skills and knowledge to deliver exceptional customer...


  • Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    **Key Responsibilities**The Customer Experience Consultant will play a pivotal role in enhancing customer satisfaction and loyalty.Hold a minimum of a Grade 12 qualification.Possess certification or a diploma in customer-facing roles.Demonstrate leadership capabilities.Have at least 5 years of experience in a customer service role.Exhibit strong customer...

  • Sales Associate

    2 weeks ago


    Johannesburg, Gauteng, South Africa Lionheart Marketing Full time

    Job Title: Sales Associate - Customer Experience SpecialistLionheart Marketing is seeking a skilled and enthusiastic Sales Associate to join our team. Located in Randburg, this full-time position offers a competitive salary of R 4,000 - R 6,000 per month.About the Role:We are looking for a dynamic individual who can provide exceptional customer service,...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Customer Service AgentAs a dedicated Customer Service Agent at Initiate International, you will be part of a dynamic gaming environment where you're not just answering calls or responding to messages—you're creating memorable, VIP-worthy experiences. You'll be at the forefront of player satisfaction, delivering top-notch support for a leading...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job OverviewWe are seeking a highly skilled Support Agent to provide exceptional customer service and support.


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the RoleAt Ad Talent, we're looking for a skilled Customer Journey Mapping Specialist to join our team. This role involves creating detailed maps of the customer journey, identifying key touchpoints, pain points, and opportunities for improvement. You'll use data and customer feedback to visualise and understand customer experiences from initial...


  • Johannesburg, Gauteng, South Africa Lionheart Marketing Full time

    About UsLionheart Marketing is a dynamic and target-driven company based in Johannesburg, Benoni.Job DescriptionWe are seeking a young, well-spoken individual who is currently unemployed to join our team as a Costumer Sales Services representative. The ideal candidate should be good at problem-solving and assisting customers with inquiries.Required Skills...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    About the Role:We are seeking a skilled Customer Journey Mapping Specialist to join our team at Ad Talent. The successful candidate will be responsible for mapping, analysing and enhancing the customer experience across all touch-points.Key Responsibilities:Create detailed maps of the customer journey, identifying key touchpoints, pain points and...


  • Johannesburg, Gauteng, South Africa Lionheart Marketing Full time

    We are looking for a young, well-spoken individual to join our team at Lionheart Marketing in Johannesburg, Benoni. As a Customer Service Consultant, you will be responsible for assisting customers with inquiries and providing problem-solving support.The ideal candidate is goal-driven, matric qualified, and has excellent communication skills. If this sounds...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Customer Service SpecialistJob Summary: BeBee Professionals is seeking a Customer Service Specialist to provide exceptional customer service and technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveAt Asource Recruitment, we are seeking a highly skilled Customer Experience Specialist to join our team in the Automotive industry. The ideal candidate will be responsible for building customer operation and customer loyalty programmes for the Brand.The Candidate will need a Creative Skillset which enables them to...


  • Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Customer Experience ManagerWe are seeking a skilled Customer Experience Manager to oversee the delivery of exceptional customer experiences. Key responsibilities include developing and implementing customer service policies, training customer-facing teams, and analyzing customer feedback to drive improvements.Key requirements include:3+ years of experience...