Highly Skilled Support Professional Wanted

2 weeks ago


Cape Town, Western Cape, South Africa Ditto Hire Full time

Ditto Hire, a pioneering recruitment software company, is seeking a skilled Support Consultant to join its dynamic team of developers, designers, and account managers.

We require an individual with a passion for delivering exceptional customer service, who is meticulous in their work and possesses excellent communication skills.

Key Requirements:

  • A minimum of customer support experience
  • Prior experience supporting large-scale platforms
  • Excellent verbal and written communication skills
  • An ability to learn quickly and adapt to new situations

Responsibilities:

  • To provide efficient and friendly support to customers through various channels, including telephone, email, and support systems
  • To accurately record and document activities within the ticket system
  • To ensure effective communication among customers, colleagues, and management
  • To undertake additional tasks, projects, and training as required

About You:

  • You are a resourceful and diligent individual with strong time management skills
  • You possess excellent telephone etiquette and can handle multiple tasks under pressure
  • You have a strong desire to share knowledge and take initiative when solving problems
  • You thrive in fast-paced environments and are comfortable learning new technologies

The ideal candidate will be offered a salary between $40,000 - $60,000 per annum, based on location and experience.



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