Highly Skilled Support Professional Wanted
2 weeks ago
Ditto Hire, a pioneering recruitment software company, is seeking a skilled Support Consultant to join its dynamic team of developers, designers, and account managers.
We require an individual with a passion for delivering exceptional customer service, who is meticulous in their work and possesses excellent communication skills.
Key Requirements:
- A minimum of customer support experience
- Prior experience supporting large-scale platforms
- Excellent verbal and written communication skills
- An ability to learn quickly and adapt to new situations
Responsibilities:
- To provide efficient and friendly support to customers through various channels, including telephone, email, and support systems
- To accurately record and document activities within the ticket system
- To ensure effective communication among customers, colleagues, and management
- To undertake additional tasks, projects, and training as required
About You:
- You are a resourceful and diligent individual with strong time management skills
- You possess excellent telephone etiquette and can handle multiple tasks under pressure
- You have a strong desire to share knowledge and take initiative when solving problems
- You thrive in fast-paced environments and are comfortable learning new technologies
The ideal candidate will be offered a salary between $40,000 - $60,000 per annum, based on location and experience.
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