KYC Verifications Team Lead

1 month ago


Cape Town, Western Cape, South Africa Fempower Full time
Job Opportunity: Mandarin Speaking KYC Verification Officer

An exciting opportunity has arisen for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.

Key Responsibilities:

  • Verify and validate documentation and information supplied by customers when signing up for new services
  • Stay up-to-date on any process and regulatory changes
  • Report any suspicious activities on customer accounts
  • Make outbound calls to customers to carry out security checks in assigned corridors
  • Aid the verification team as and when required
  • Meet daily and monthly targets
  • Provide excellent customer service
  • Uphold the company brand
  • Manage own professional and self-development

Requirements:

  • Grade 12 or equivalent
  • 2 years KYC experience
  • Understanding and speaking of Mandarin / other relevant Asian language
  • Knowledge of money transfer procedures
  • Knowledge of KYC regulations
  • Knowledge of AML and Fraud
  • Knowledge of KYC rules and processes

Additional Skills:

  • Computer skills
  • Typing
  • Telephone skills
  • Verbal and written communication skills
  • Organisational & administrative skills
  • Attention to detail
  • Interpersonal skills
  • Problem solving skills

Please note that all staff appointments will be made with due consideration of the company's diversity and inclusion plans.



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