Consumer Insights Manager
3 weeks ago
We are the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, we combined with GfK, bringing together two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—we deliver the Full View. Our commitment to Diversity, Equity, and Inclusion is evident in our workforce, which reflects the diversity of our clients, communities, and markets.
Job OverviewAs a Consumer Insights Manager for South African Markets, you will manage client relationships, analyze data, and present findings to key stakeholders. This role requires strong analytical skills, excellent communication abilities, and experience working in an FMCG/SERVICE/RETAIL industry.
Responsibilities- Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
- To build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations.
- Client Management: undertake analysis for RMS data and handle clients' queries.
- Technical: acquire knowledge of both RMS solutions by attending requisite trainings.
- Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
- Assist managers in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
You should have:
- 1-3 years' experience in FMCG/SERVICE/RETAIL industry.
- Experience in working in an analytical capacity.
- Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
- A team player, capable of working in a team environment and sharing responsibilities with other team members.
- Effective communication skills.
- Strong Client Focus and Proactiveness.
- Strong command on Microsoft Excel and Power Point.
- Working knowledge of research techniques and methodologies.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
The estimated salary for this position is R600,000 per annum, commensurate with experience and qualifications.
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