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Lodge Host

1 month ago

Hoedspruit, South Africa IntelliStaff Full time
Job Title: Lodge Anchor

IntelliStaff is seeking a highly motivated and dynamic individual to fill the role of Lodge Anchor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience during their stay.

Key Responsibilities:
  • Host guests and manage all aspects of their stay to maximize guest delight
  • Manage and oversee staff with the General Manager
  • Provide staff training and development
  • Assist the marketing manager in creating content for social media
  • Perform hosting duties
  • Allocate airport transfers
  • Participate in the Little Paws program
  • Assist in other departments as needed
Requirements:
  • Minimum 2 years of experience in a Big 5 reserve and 4-star lodge
  • Valid RSA Driver's License
  • Proficient in Office Suite and Email
  • Exceptional guest relations skills
  • Ability to manage staff
  • Understanding and ability to manage different departments
  • Ability to plan ahead and problem solve
  • Financial experience in budget control, stock takes, and stock control
Package:
  • Salary negotiable based on experience and references
  • Accommodation
  • Meals while on duty
  • 21 days on 7 days off work cycle
  • 15 days annual leave
  • Provident Fund
Attributes:
  • Mature and responsible
  • Well-spoken, well-groomed, and presentable
  • Strong leadership capabilities
  • Positive attitude and approach toward teamwork
  • Hands-on approach toward the guest experience
  • Ability to take initiative and problem solve
  • Excellent guest interaction skills
  • Passionate and proactive toward personal growth and training
  • Sober habits, no drugs