Leadership Opportunity for a Team Leader in South Africa

2 weeks ago


Klerksdorp, North-West, South Africa Shout-It-Now Full time

Shout-It-Now is a pioneering social enterprise that empowers youth to take control of their sexuality. With a focus on hard-to-reach communities, they deliver innovative digital services and mobile health clinics to meet the needs of vulnerable populations.

The organisation has made significant strides since its inception, leveraging private sector principles to design client-centric services. This approach has resulted in over 1.2 million South Africans learning their HIV status through Shout programming.

We are seeking an experienced Team Leader to join our team. The successful candidate will be responsible for leading a team of professionals, ensuring excellent customer service, and driving operational efficiency.

Key responsibilities include:

  • Providing proactive solutions to customer problems and delivering exceptional service experiences.
  • Ensuring team members adhere to standard operating procedures and consistently meet service standards.
  • Investigating and resolving customer incidents, documenting where necessary.
  • Coaching and mentoring team members to improve performance and productivity.
  • Assigning tasks to employees and overseeing the opening and closing of sites.
  • Managing employee time and leave, as well as monitoring work habits and task completion.
  • Conducting performance reviews and writing reports on employee behaviour or customer complaints.

Requirements for this role include:

  • A Matric Certificate or equivalent qualification.
  • At least 2-3 years of supervisory experience, preferably in a similar field.
  • Proven leadership skills and ability to work overtime, including weekends and special events.
  • Excellent verbal and written communication skills, with proficiency in Microsoft Office programs.
  • A driver's license and own transport are advantageous but not essential.

This position offers a competitive salary range of R250,000 - R350,000 per annum, depending on experience. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply.


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