Lead Campaign Optimization Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Description

About the Role:

We are seeking a highly skilled Lead Campaign Optimization Specialist to join our team at CallForce. As a key member of our operations team, you will play a critical role in driving the success of our outbound campaigns by analyzing and optimizing dialer performance.

Key Responsibilities:

  • Analyze dialer data to identify trends, patterns, and areas for improvement;
  • Develop and implement strategies to optimize dialer performance and maximize lead generation;
  • Collaborate with cross-functional teams to ensure seamless campaign execution and delivery;
  • Monitor and report on key performance indicators (KPIs) to inform business decisions;
  • Identify opportunities for process improvements and implement changes as needed;
  • Stay up-to-date with industry trends and best practices in dialer optimization;
  • Develop and maintain relationships with internal stakeholders to ensure alignment and support;
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in a relevant field (e.g., business, mathematics, computer science);
  • Minimum 3-5 years of experience in dialer optimization or a related field;
  • Proven track record of improving dialer performance and increasing lead generation;
  • Strong analytical and problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Proficiency in Microsoft Excel and other relevant software tools;
  • Knowledge of business processes and functional areas.

Preferred Qualifications:

  • Experience with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI);
  • Experience with MySQL;
  • Expert capability in Microsoft Excel;
  • Knowledge of business processes and functional areas.

Compensation:

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.



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