Operations Director for Urban Developments

7 days ago

Cape Town, Western Cape, South Africa Parvana Full time
About Parvana

Parvana is a pioneering property development brand dedicated to elevating urban living experiences. Founded on principles of design excellence, sustainability, and community enrichment, our developments feature beautifully designed apartments in thriving neighborhoods. As a team member, you'll contribute to cutting-edge projects, driving growth and your career forward.

Key Responsibilities
  • Oversee daily operations for approximately 80 apartments, ensuring exceptional hospitality and property management standards.
  • Improve financial performance through strategic budgeting, cost management, and revenue enhancement initiatives.
  • Serve as the primary liaison between property owners, staff, and guests, balancing stakeholder interests with operational efficiency.
  • Develop robust systems for managing guest experiences from booking to departure.
  • Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.
  • Analyze competitor activities and market trends to guide pricing and marketing strategies.
  • Collaborate with marketing and sales to increase property visibility on platforms like Airbnb and direct channels.
  • Maintain superior guest satisfaction through proactive feedback and review management.
  • Advocate for technology adoption and data-driven decision making to enhance operations and guest experiences.
Requirements
  • 3+ years in a leadership role within hospitality or property management.
  • Bachelor's degree in Business Administration, Hospitality, or related field advantageous.
  • Strong business acumen with strategic decision-making abilities.
  • Outstanding interpersonal skills and service-oriented mindset.
  • Proficiency in technology and property management systems, with a willingness to adopt new tools.
  • Strong work ethic with an ability to think proactively.
  • Exceptional attention to detail, highly organized, and quick learning capabilities.

The estimated annual salary for this role is around $85,000-$110,000, depending on location and experience. If you're passionate about delivering exceptional hospitality and property management services, we encourage you to apply.

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