Food and Beverage Operations Manager

4 weeks ago


Limpopo, South Africa Bright Placements Full time
Job Description for Food and Beverage Manager

Key Responsibilities:

  • Ensure that all company policies, procedures, and SOPs are adhered to.
  • Attend HOD and other meetings as required, promoting effective communication and information sharing.
  • Plan, direct, and control the department, roster staff, and supervise effectively.
  • Identify training needs and implement training when required, ensuring staff are equipped to deliver exceptional service.
  • Maintain excellent and courteous relationships with guests, addressing complaints and requests in a timely manner.
  • Exhibit good personal deportment, appearance, and attitude, enhancing the guest experience and satisfaction.
  • Responsible for F&B cost percentage figures, reporting any maintenance defects to the Maintenance Department.
  • Lead the front-of-house team to ensure a high-performance, respectful culture, effective communication, and regular feedback.
  • Draft and collate relevant daily, weekly, and monthly reporting, and perform any other ad-hoc duties as required.

Requirements:

  • 3 years of experience in FNB management for a 4/5-star lodge/hotel.
  • Clear communication skills, written and verbal.
  • Strategic and creative restaurant operation skills.
  • Excellent attention to detail, able to use initiative and interpersonal skills.
  • Highly responsible, reliable, proactive, and trustworthy.
  • Presentable, well-spoken, and professional individual.
  • Act in good faith and in the best interest of the Company at all times.
  • High guest-centric approach to ensure overall customer service.
  • Positive attitude, team player, and leader.
  • Able to work shifts, weekends, and holidays.


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