Food and Beverage Operations Manager
4 weeks ago
Key Responsibilities:
- Ensure that all company policies, procedures, and SOPs are adhered to.
- Attend HOD and other meetings as required, promoting effective communication and information sharing.
- Plan, direct, and control the department, roster staff, and supervise effectively.
- Identify training needs and implement training when required, ensuring staff are equipped to deliver exceptional service.
- Maintain excellent and courteous relationships with guests, addressing complaints and requests in a timely manner.
- Exhibit good personal deportment, appearance, and attitude, enhancing the guest experience and satisfaction.
- Responsible for F&B cost percentage figures, reporting any maintenance defects to the Maintenance Department.
- Lead the front-of-house team to ensure a high-performance, respectful culture, effective communication, and regular feedback.
- Draft and collate relevant daily, weekly, and monthly reporting, and perform any other ad-hoc duties as required.
Requirements:
- 3 years of experience in FNB management for a 4/5-star lodge/hotel.
- Clear communication skills, written and verbal.
- Strategic and creative restaurant operation skills.
- Excellent attention to detail, able to use initiative and interpersonal skills.
- Highly responsible, reliable, proactive, and trustworthy.
- Presentable, well-spoken, and professional individual.
- Act in good faith and in the best interest of the Company at all times.
- High guest-centric approach to ensure overall customer service.
- Positive attitude, team player, and leader.
- Able to work shifts, weekends, and holidays.
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