Lodge Operations Director
1 month ago
Job Summary: We are seeking a highly skilled Lodge Manager to lead our lodge operations team. As a key member of our team, you will be responsible for ensuring the highest levels of guest satisfaction and maintaining exceptional service quality.
About the Role:
- Manage lodge operations, including guest relations, staff development, and human resources functions.
- Lead and develop lodge staff, focusing on morale, skills development, and service excellence standards.
- Maintain the highest standards of housekeeping, gardening, and maintenance.
- Ensure effective financial management through diligent administration of orders and stock control.
- Facilitate communication among departmental teams to meet guest needs and ensure smooth operations.
- Oversee concierge and reception duties, ensuring exceptional service quality.
- Promote sustainability practices within lodge operations and support conservation efforts.
Requirements: We are looking for a candidate with a minimum of 6 years of work experience, including management in a recognized five-star lodge or world-class lodge. You should have high standards of service excellence and a passion for the hospitality industry. You should also have exceptional knowledge of Food and Beverage preparation and terminology, including dietary awareness, strong financial management skills, and fluency in English. A second language is preferable. Good computer literacy and reporting skills are also essential. You should have excellent management and communication abilities, understanding of basic labor law and disciplinary procedures, and a developmental approach to staff training and growth. Awareness of housekeeping and maintenance procedures, knowledge of current trends in the food and lodge industries, attention to detail, assertiveness, patience, and strong organizational skills are also required. A valid Driver's License is essential.
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