Senior Operations Manager

4 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Job Title: Technical Team Leader

Job Summary:

We are seeking a highly skilled Technical Team Leader to join our team at SA Commercial (Pty) Ltd. As a Technical Team Leader, you will be responsible for leading a team of technical professionals to deliver exceptional service to our customers.

Key Responsibilities:

* Lead a team of technical professionals to deliver exceptional service to our customers
* Manage a variety of performance indicators at multiple levels, both internally and externally
* Develop and implement strategies to minimize absenteeism and attrition
* Foster a culture of excellence and continuous improvement

Requirements:

* Minimum 2 years experience as a Team Leader or in a similar role within a call center service environment
* Experience in managing multilingual campaigns
* Strong leadership and motivational skills
* Excellent communication and interpersonal skills
* Proficient in using CRM systems and other relevant software applications
* Strong analytical skills with the ability to interpret data and derive actionable insights

What We Offer:

* Competitive salary: R20-R22k
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment

How to Apply:

If you are a motivated and experienced Technical Team Leader looking for a new challenge, please submit your application to SA Commercial (Pty) Ltd.

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