Store Operations Manager

2 weeks ago


Sandton, South Africa Capital Recruit Full time

We are seeking an experienced Store Operations Manager to lead the success of our Krammerville and Sandton stores. The ideal candidate will have a strong background in retail management, with a proven track record of driving sales and customer satisfaction.

Job Description

The successful candidate will be responsible for overseeing daily operations, including sales, customer service, and inventory management. They will ensure adherence to company policies and procedures, monitor and analyze key performance indicators (KPIs) to identify areas for improvement, and develop strategies to increase sales and profitability.

Key Responsibilities
  • Store Operations:
    • Manage daily store operations, ensuring seamless execution of sales, customer service, and inventory management tasks.
    • Maintain high standards of customer service, resolving issues promptly and professionally.
    • Develop and implement strategies to enhance the overall customer experience.
  • Team Leadership:
    • Lead a high-performing team, motivating and inspiring them to achieve sales goals.
    • Cultivate a positive and inclusive work environment, fostering open communication and collaboration.
  • Financial Management:
    • Manage store budgets and expenses, analyzing financial reports to identify opportunities for cost savings.
    • Implement strategies to improve profitability, ensuring sustainable growth.
Requirements
  • A minimum of 5 years' experience in retail management, preferably in a luxury or high-end retail environment.
  • A proven track record of achieving sales targets and improving store performance.
  • Strong leadership and people management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with a keen eye for detail.
  • Proficiency in retail management software and systems, with a passion for staying up-to-date with industry best practices.

Estimated salary: R550,000 - R700,000 per annum.



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