Senior Executive, Customer Success Advocate

1 month ago

Cape Town, Western Cape, South Africa NielsenIQ Full time

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

Job Description

We are seeking a Senior Executive to contribute to the adoption and application of NIQ Consumer solutions supporting Consultants to profitably grow customer loyalty and drive sales.

The ideal candidate will have a strong analytical background, excellent communication and presentation skills, and the ability to work independently and coordinate efforts with other associates within a virtual environment.

Responsibilities

  • Interact with both Retail Intelligence Teams and the NielsenIQ Sales Teams.
  • Support Consultants on elaboration of Analysis and on preparing presentations of insights.
  • Ensure Retail Intelligence insights and action-oriented solutions are delivered to the Clients by being a Retail Intelligence expert with an ability to explain methodology behind key analytics to clients.
  • Autonomously interact with client staff both on basic and advanced Retail Intelligence client needs.
  • Collaborate with other NielsenIQ teams to provide holistic support to clients.
  • Demonstrate high standards of performance, promote a strong team environment.
  • Partner with CS Consultants, Insights associates, and Sales teams.

Requirements

  • Statistics, Economics, or Marketing graduate. Honours/Master's level preferred.
  • Excellent analytical skills, ability to interpret sales and consumer data. Confidence and capability for data analyses and interest in dealing with data.
  • Client-facing and communication/presentation skills, deliver research results to stakeholders on the client's side in a clear and consistent manner.
  • Ability to work independently and coordinate efforts with other associates within a virtual environment.
  • Organizational skills: understanding of business priorities, ability to adapt to complex and changing organizations, ability to manage time schedules.
  • 1-3 years of experience in FMCG and client dynamics.
  • Full proficiency in PowerPoint & Excel.

Additional Information

We offer a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

For more information, visit our website.

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