Senior Technical Support Specialist
3 weeks ago
In this role, you will be part of a dynamic team at Parvana, where cutting-edge technology and digitized processes are prioritized. As a seasoned Systems Analyst, your primary focus will be to deliver exceptional technical support with a client-centric approach, ensuring seamless operations.
About Our Client
Established in the 1990s and headquartered in Cape Town, Parvana boasts a global presence with over 500 employees. The company is known for its diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing. They emphasize integrity and unity among their team members. With a strong commitment to innovation, they utilize advanced technologies to drive success.
Your Key Responsibilities
- Providing efficient, reliable, and professional technical support to delight clients
- Evaluating incident priorities to ensure adherence to service level agreements (SLAs)
- Supporting hosted services, solutions, and associated ICT infrastructure
- Deploying, monitoring, optimizing, and managing hosted services and solutions
- Troubleshooting and resolving incidents to maintain smooth operations
- Prioritizing open communication throughout the support process
- Embracing challenges as opportunities to own problems and foster constructive problem-solving
Requirements and Qualifications
- Ideal 3 years plus of relevant work experience
- Proficiency in SQL (Microsoft and PostgreSQL) and Linux
- Strong problem-solving skills with IT troubleshooting abilities
- Familiarity with Web Servers and server performance optimization
- Proficiency in cloud computing and managing cloud-based infrastructure
- Excellent communication skills in client-centric environments
- Self-motivation, adaptability, and experience in hybrid home-office setups
- Demonstrated humility, thirst for knowledge, and intelligence in problem-solving
Estimated Salary Range
Ranging from £45,000 to £65,000 per annum, depending on qualifications and experience.
About This Opportunity
This full-time position offers a competitive salary, benefits, and opportunities for growth within a dynamic organization. For more information about Parvana's current job openings, please visit our website.
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