Tour Operations Specialist for Southern and East Africa
2 weeks ago
At ABC Worldwide, we are seeking an experienced Tour Operations Specialist to manage all aspects of our group tours in Southern and East Africa.
About the RoleThis is a senior position that requires at least 5 years of experience in group operations at a Destination Management Company (DMC). The ideal candidate will have excellent time management and organizational skills, as well as strong product knowledge and geographical knowledge of the region.
Key Responsibilities- Manage all aspects of tour operations, ensuring high service levels and maintaining strong relationships with suppliers and clients.
- Understand and operate company quoting systems and other travel-related programs.
- Have good product knowledge and sound geographical knowledge of Southern and East Africa.
- Time management: ability to prioritize, plan and meet deadlines.
- Effective communication - internally as well as externally.
- Be professional and offer high service levels at all times.
- Ability to handle pressure and volume - multitasking.
- Emergency phone duty.
- Obtain and where possible negotiate rates.
- Ensure these rates are sent to be loaded in the operating system.
- Use preferred suppliers.
- Ensure get to visit the preferred suppliers and get to know the products.
- Put in place and manage provisional bookings.
- Run all aspects of tours within budget.
- Make sure provisional bookings (hotels, guides, coaches, activities, etc.) are in place and that the suppliers booked fit in the quote.
- Try reasonably to increase margin without cutting quality and standard.
- Brief guides and make sure they fit the quality of the tour.
- Produce guide manuals and ensure a smooth operation of the tour.
- Ensure agent's information and tour information correspond.
- Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
- Be on constant lookout for new venues and activities - advise team & rest of office.
- Take responsibility for all aspects of tours being run.
- Doing necessary admin in order for the Accounts department to do their part on your tours.
- Meet given targets.
- Proofreading marketing materials sent by the agent for promotion of the tour.
- Double-check guides booked for the tour.
- Any other reasonable work-related assignments being given to you by your direct, or another manager.
- Assist with management and training of junior consultants.
- Strong product knowledge and geographical knowledge of Southern and East Africa.
- Excellent time management and organizational skills.
- Effective communication skills, both internally and externally.
- Professional demeanor with high service levels.
- Ability to handle pressure and multitask.
- Strong negotiation skills.
- Familiarity with travel-related programs and quoting systems.
- Ability to manage provisional bookings and run tours within budget.
- Strong problem-solving skills and attention to detail.
- Ability to train and manage junior consultants.
The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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