Tour Operations Specialist for Southern and East Africa

2 weeks ago


Pretoria, Gauteng, South Africa ABC Worldwide Full time

At ABC Worldwide, we are seeking an experienced Tour Operations Specialist to manage all aspects of our group tours in Southern and East Africa.

About the Role

This is a senior position that requires at least 5 years of experience in group operations at a Destination Management Company (DMC). The ideal candidate will have excellent time management and organizational skills, as well as strong product knowledge and geographical knowledge of the region.

Key Responsibilities
  • Manage all aspects of tour operations, ensuring high service levels and maintaining strong relationships with suppliers and clients.
  • Understand and operate company quoting systems and other travel-related programs.
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa.
  • Time management: ability to prioritize, plan and meet deadlines.
  • Effective communication - internally as well as externally.
  • Be professional and offer high service levels at all times.
  • Ability to handle pressure and volume - multitasking.
  • Emergency phone duty.
  • Obtain and where possible negotiate rates.
  • Ensure these rates are sent to be loaded in the operating system.
  • Use preferred suppliers.
  • Ensure get to visit the preferred suppliers and get to know the products.
  • Put in place and manage provisional bookings.
  • Run all aspects of tours within budget.
  • Make sure provisional bookings (hotels, guides, coaches, activities, etc.) are in place and that the suppliers booked fit in the quote.
  • Try reasonably to increase margin without cutting quality and standard.
  • Brief guides and make sure they fit the quality of the tour.
  • Produce guide manuals and ensure a smooth operation of the tour.
  • Ensure agent's information and tour information correspond.
  • Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
  • Be on constant lookout for new venues and activities - advise team & rest of office.
  • Take responsibility for all aspects of tours being run.
  • Doing necessary admin in order for the Accounts department to do their part on your tours.
  • Meet given targets.
  • Proofreading marketing materials sent by the agent for promotion of the tour.
  • Double-check guides booked for the tour.
  • Any other reasonable work-related assignments being given to you by your direct, or another manager.
  • Assist with management and training of junior consultants.
Qualifications and Skills
  • Strong product knowledge and geographical knowledge of Southern and East Africa.
  • Excellent time management and organizational skills.
  • Effective communication skills, both internally and externally.
  • Professional demeanor with high service levels.
  • Ability to handle pressure and multitask.
  • Strong negotiation skills.
  • Familiarity with travel-related programs and quoting systems.
  • Ability to manage provisional bookings and run tours within budget.
  • Strong problem-solving skills and attention to detail.
  • Ability to train and manage junior consultants.
Salary and Benefits

The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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