Quality Assurance Team Lead

1 month ago


Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time
Job Title: Quality Team Leader

Reporting to the Quality Manager, the successful applicant will be responsible for leading a team of Quality Inspectors in ensuring the quality of our products. This role requires strong leadership and communication skills, as well as the ability to work effectively in a dynamic production environment.

Key Responsibilities:
  • Supervise and plan the work of Quality Inspectors to ensure efficient and effective quality control processes.
  • Conduct regular toolbox talks with Quality Inspectors to discuss quality issues and best practices.
  • Ensure that Quality Inspectors are trained and equipped to use the correct test methods and quality inspection processes.
  • Verify that products comply with specifications and take corrective action on non-conforming products.
  • Conduct ISIR testing and ensure that all laboratory and in-process quality inspection reports are completed and signed off.
  • Facilitate good teamwork and communication between Quality and Production teams.
  • Liaise with the Quality Manager on recurring non-conforming products and concessions.
  • Train and raise awareness of Packers on product quality defects and issues.
  • Assist the Production Manager in facilitating re-sorting and verification of manufacturing defects and participate in customer complaint investigations.
  • Verify and log weekly customer complaints, customer returns, and inter-branch complaints on Returns Excel and in SHEQSys.
  • Update manufacturing defect and re-sorting registers.
  • Alert the Quality Manager to any serious problems developing in Production.
  • Ensure the Quarantine Cage is updated and organized at all times.
  • Participate in internal and external audits.
  • Enforce the Quality, H&S, and Food Safety Systems and Processes.
Requirements:
  • FMCG experience is essential.
  • Related degree or diploma in Quality/ Packaging Technology/ Packaging.
  • Minimum 3 years' experience in manufacturing/ lab environment, preferably plastics.
  • Demonstrated ability to lead and manage a team of Shift QC Inspectors.
  • Computer literacy- Proficient with Excel, Word, Microsoft Outlook (SAP advantageous).
  • Good verbal and written communication skills.
  • Must be flexible and adaptable to change due to the dynamic production environment.
  • Team player.
  • High attention to detail and analytical ability.
  • Good logical reasoning and decision-making ability.
  • Passionate about Quality and Customer Service.


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