Quality Assurance Team Lead
1 month ago
Reporting to the Quality Manager, the successful applicant will be responsible for leading a team of Quality Inspectors in ensuring the quality of our products. This role requires strong leadership and communication skills, as well as the ability to work effectively in a dynamic production environment.
Key Responsibilities:- Supervise and plan the work of Quality Inspectors to ensure efficient and effective quality control processes.
- Conduct regular toolbox talks with Quality Inspectors to discuss quality issues and best practices.
- Ensure that Quality Inspectors are trained and equipped to use the correct test methods and quality inspection processes.
- Verify that products comply with specifications and take corrective action on non-conforming products.
- Conduct ISIR testing and ensure that all laboratory and in-process quality inspection reports are completed and signed off.
- Facilitate good teamwork and communication between Quality and Production teams.
- Liaise with the Quality Manager on recurring non-conforming products and concessions.
- Train and raise awareness of Packers on product quality defects and issues.
- Assist the Production Manager in facilitating re-sorting and verification of manufacturing defects and participate in customer complaint investigations.
- Verify and log weekly customer complaints, customer returns, and inter-branch complaints on Returns Excel and in SHEQSys.
- Update manufacturing defect and re-sorting registers.
- Alert the Quality Manager to any serious problems developing in Production.
- Ensure the Quarantine Cage is updated and organized at all times.
- Participate in internal and external audits.
- Enforce the Quality, H&S, and Food Safety Systems and Processes.
- FMCG experience is essential.
- Related degree or diploma in Quality/ Packaging Technology/ Packaging.
- Minimum 3 years' experience in manufacturing/ lab environment, preferably plastics.
- Demonstrated ability to lead and manage a team of Shift QC Inspectors.
- Computer literacy- Proficient with Excel, Word, Microsoft Outlook (SAP advantageous).
- Good verbal and written communication skills.
- Must be flexible and adaptable to change due to the dynamic production environment.
- Team player.
- High attention to detail and analytical ability.
- Good logical reasoning and decision-making ability.
- Passionate about Quality and Customer Service.
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