IT Support Specialist with Infrastructure Focus
1 week ago
At Network Recruitment, we are seeking an experienced IT Support Specialist to join our team. This role offers a unique opportunity to leverage your technical expertise and problem-solving skills in a dynamic environment.
About the RoleThis is a fantastic chance to work in a fast-paced IT support team, providing top-notch assistance to clients across various sectors. With over 3 years of experience in IT support and systems maintenance, you will be able to troubleshoot complex issues and ensure prompt resolution.
Key Responsibilities- Provide technical support, troubleshoot issues, and resolve problems efficiently
- Document and manage support tickets, prioritizing and updating users on progress
- Install, configure, and update applications, ensuring compliance with standards
- Diagnose, resolve, and install hardware including computers, printers, and network devices
- Conduct IT training, develop user guides, and support users on software, security, and technology
- Over 3 years of experience in IT support and systems maintenance
- Strong written and verbal communication skills
- Effective interpersonal skills, with a focus on collaboration
- Detail-oriented, with solid problem-solving abilities
- Comfortable with hands-on tasks, including cabling and equipment setup
- Familiarity with Microsoft Windows Desktop and Server environments
- Microsoft Office 365 and cloud solutions
- Exchange Server management
- Familiarity with phone system configurations and troubleshooting
- Exposure to IP and security camera systems
We offer a competitive salary of approximately R300,000 per annum, commensurate with experience. Additionally, you can expect a comprehensive benefits package, including medical aid, retirement fund contributions, and paid leave.
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