IT Support Specialist with Infrastructure Focus

1 week ago


Johannesburg South, South Africa Network Recruitment Full time

At Network Recruitment, we are seeking an experienced IT Support Specialist to join our team. This role offers a unique opportunity to leverage your technical expertise and problem-solving skills in a dynamic environment.

About the Role

This is a fantastic chance to work in a fast-paced IT support team, providing top-notch assistance to clients across various sectors. With over 3 years of experience in IT support and systems maintenance, you will be able to troubleshoot complex issues and ensure prompt resolution.

Key Responsibilities
  • Provide technical support, troubleshoot issues, and resolve problems efficiently
  • Document and manage support tickets, prioritizing and updating users on progress
  • Install, configure, and update applications, ensuring compliance with standards
  • Diagnose, resolve, and install hardware including computers, printers, and network devices
  • Conduct IT training, develop user guides, and support users on software, security, and technology
Requirements
  • Over 3 years of experience in IT support and systems maintenance
  • Strong written and verbal communication skills
  • Effective interpersonal skills, with a focus on collaboration
  • Detail-oriented, with solid problem-solving abilities
  • Comfortable with hands-on tasks, including cabling and equipment setup
Preferred Qualifications
  • Familiarity with Microsoft Windows Desktop and Server environments
  • Microsoft Office 365 and cloud solutions
  • Exchange Server management
  • Familiarity with phone system configurations and troubleshooting
  • Exposure to IP and security camera systems
Salary and Benefits

We offer a competitive salary of approximately R300,000 per annum, commensurate with experience. Additionally, you can expect a comprehensive benefits package, including medical aid, retirement fund contributions, and paid leave.



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