Technical Operations Coordinator

11 hours ago


Sandton, South Africa Neptune Full time

We are seeking a Technical Service Assistant to join our Neptune team in Johannesburg, South Africa. This role involves building strong relationships with customers and colleagues, providing technical support and guidance, analyzing products, and compiling technical reports.

Job Description

This position plays a key role in supporting our customers by providing expert technical assistance, fostering positive relationships, and ensuring seamless product analysis and reporting.

Key Responsibilities:
  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Provide high-quality technical support, addressing customer queries and concerns in a timely and professional manner.
  • Analyze products, identifying areas for improvement and developing recommendations for enhancements.
Required Skills and Qualifications:
  • Exceptional communication and interpersonal skills, enabling effective collaboration with customers and colleagues.
  • Strong analytical and problem-solving abilities, with the capacity to analyze complex technical issues.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Benefits:
  • Ongoing training and development opportunities, enhancing your technical expertise and industry knowledge.
  • A competitive salary package, including a base salary of R250,000 per annum.
  • A dynamic and supportive work environment, promoting collaboration and open communication.

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