IT Support Specialist

4 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

We are seeking a highly skilled and experienced IT Support Specialist to join our prestigious luxury hospitality team at The Legends Agency.

Job Summary

This is a senior role that requires the ideal candidate to have strong technical knowledge, exceptional communication skills, and the ability to work effectively under pressure.

About The Role
  • Oversee the technology systems and infrastructure to ensure smooth and efficient operations.
  • Manage computer systems, networks, and software applications to optimize performance and security.
  • Evaluate and provide proactive suggestions for technology advancements and improvements.
  • Strategically plan and implement systems to fulfill and exceed expectations for over 200 computer system users.
  • Maintain extensive knowledge of systems, data security risks, networking, entertainment, and business continuity.
  • Ensure service levels are delivered at the highest priority and quality to enhance efficiency and productivity.
Key Responsibilities
  • Provide exceptional end-user support and resolve technical issues promptly.
  • Perform well in a fast-paced environment with multiple priorities and deadlines.
  • Develop and maintain excellent relationships with internal stakeholders.
Requirements
  • Education: Matric or equivalent.
  • Language Skills: Must speak, read, write, and understand English at a professional level.
  • Qualifications: Degree or diploma in Information Technology.
  • Experience: Minimum of five (5) years in hospitality, operations, and IT support roles; at least two (2) years in a supervisory/managerial capacity.
  • Hospitality Experience: Advantageous.
  • Transportation: Driver's license required.
Benefits
  • Parking
  • Refreshments
  • Tech Allowance
  • Cell phone Allowance
  • Affordable Staff Accommodation
  • Discretionary Annual Bonus
  • Discounted Staff Meals
Estimated Salary Range

$80,000 - $120,000 per annum, depending on experience.



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