Operations Manager

2 months ago

Cape Town, Western Cape, South Africa 2U Full time
Job Title: Manager, Central Operations

At 2U, we are committed to delivering world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, we are helping to unlock human potential. We are seeking a highly skilled Manager, Central Operations to lead a team and partner with business stakeholders to strengthen the operations of the business.

Key Responsibilities:
  • Lead a team and partner with business stakeholders to drive scalability and efficiency across the organization.
  • Develop and maintain best practices for business processes, ensuring consistency and quality across the organization.
  • Identify opportunities for process improvement and implement measurable goals to drive business forward.
  • Collaborate with various tech, product, and project teams to drive and maintain scalable best practices across 2U.
  • Manage and execute projects with a focus on scalability, leading large and extra-large cross-departmental projects to identify, scope, plan, and execute.
Requirements:
  • Minimum of 1-3 years experience providing strategic direction to growing operations with a focus on a proactive, forward-thinking, scalable approach to creating processes.
  • Experience in contracts, operations, or compliance management.
  • Demonstrated general understanding of business operations.
  • Analytical thinker with great attention to detail.
  • A comprehensive understanding of Salesforce is required.
  • Advanced Excel skills required and database skills required.
  • Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change.
  • Great communication and interpersonal skills.
  • The ability to communicate difficult/sensitive information in a tactful manner.
  • Well-developed sense of discretion regarding access to sensitive information.
  • Enthusiasm and the ability to thrive in an environment of constant change.
Benefits & Culture:

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits and excellent work/life balance, including 2 complimentary Getsmarter short courses per year, subsidised medical aid with Discovery Health Medical Scheme, 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit, Employee Assistance Program (EAP), and generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break.

2U Diversity and Inclusion Statement:

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

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