Insurance Branch Manager
7 days ago
This is a high-profile position that oversees the operations of an insurance branch in Gauteng, focusing on driving sales and customer service excellence. As the Insurance Branch Manager, you will lead a team of consultants to achieve business objectives and ensure overall branch performance.
Key Responsibilities
- Sales Performance: Individually accountable for ensuring sales targets are met within specific timeframes (1 day to 3 months) through effective team management and strategy implementation.
- Team Motivation: Support and motivate the consultant team to drive sales, referrals, and collections, while communicating clear expectations on targets and outcomes.
- Branch Operations: Manage the branch as a profit centre, balancing product sales, service delivery, and expenses.
- Employee Management: Supervise the consultant team, conducting performance appraisals, handling disciplinary issues, and monitoring staff attendance.
- Policies and Compliance: Ensure adherence to company policies, procedures, and values in all branch operations, with a focus on compliance and audit readiness.
- Talent Development: Identify and develop talent within the team, providing coaching, mentoring, and creating effective development plans focused on sales and soft skills.
- Operational Efficiency: Plan and monitor daily activities, identifying impacts on targets and productivity, to ensure smooth and efficient branch operations.
- Cost Management: Maintain branch profitability through effective expense and cost management.
- Customer Service: Achieve superior customer service and client-centric behavior by resolving queries and complaints promptly, professionally, and effectively.
- Stakeholder Management: Build and maintain relationships with internal and external stakeholders, managing referral processes between business units.
- Business Growth: Proactively identify new business opportunities and market products and services to drive business growth.
- Competitive Salary: R850,000 - R1,200,000 per annum, based on location and experience.
- Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive environment.
- Work-Life Balance: Enjoy a healthy balance between work and personal life, with flexible working arrangements and comprehensive benefits package.
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