Insurance Branch Manager

7 days ago


Pretoria, Gauteng, South Africa Old Mutual Full time
Job Overview

This is a high-profile position that oversees the operations of an insurance branch in Gauteng, focusing on driving sales and customer service excellence. As the Insurance Branch Manager, you will lead a team of consultants to achieve business objectives and ensure overall branch performance.


Key Responsibilities
  • Sales Performance: Individually accountable for ensuring sales targets are met within specific timeframes (1 day to 3 months) through effective team management and strategy implementation.
  • Team Motivation: Support and motivate the consultant team to drive sales, referrals, and collections, while communicating clear expectations on targets and outcomes.
  • Branch Operations: Manage the branch as a profit centre, balancing product sales, service delivery, and expenses.
  • Employee Management: Supervise the consultant team, conducting performance appraisals, handling disciplinary issues, and monitoring staff attendance.
  • Policies and Compliance: Ensure adherence to company policies, procedures, and values in all branch operations, with a focus on compliance and audit readiness.
  • Talent Development: Identify and develop talent within the team, providing coaching, mentoring, and creating effective development plans focused on sales and soft skills.
  • Operational Efficiency: Plan and monitor daily activities, identifying impacts on targets and productivity, to ensure smooth and efficient branch operations.
  • Cost Management: Maintain branch profitability through effective expense and cost management.
  • Customer Service: Achieve superior customer service and client-centric behavior by resolving queries and complaints promptly, professionally, and effectively.
  • Stakeholder Management: Build and maintain relationships with internal and external stakeholders, managing referral processes between business units.
  • Business Growth: Proactively identify new business opportunities and market products and services to drive business growth.
What We Offer
  • Competitive Salary: R850,000 - R1,200,000 per annum, based on location and experience.
  • Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive environment.
  • Work-Life Balance: Enjoy a healthy balance between work and personal life, with flexible working arrangements and comprehensive benefits package.


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