Customer Service Representative for Fast-Paced Business Environment
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at HR Genie. This role will involve providing exceptional customer service and support in a fast-paced business environment.
Salary InformationThe estimated annual salary for this position is $60,000 - $80,000, depending on experience.
Key ResponsibilitiesThis role includes:
- Responding to Inquiries Promptly: Deliver excellent customer service by responding to inquiries in a timely manner.
- Providing Light Administrative Support: Assist the division with light administrative tasks and member follow-ups.
- Communicating Updates and Resources: Clearly communicate updates and resources to assist members in achieving their goals.
- Maintaining Positive Interactions: Ensure all interactions are positive, professional, and solutions-oriented.
We are looking for candidates with:
- Grade 12 or Equivalent: A high school diploma or equivalent is required.
- Relevant Diploma or Degree: A relevant diploma or degree is preferred.
- Fluent Language Skills: Fluency in Angolan Portuguese and English, with strong verbal and written communication skills in both languages.
- Customer Service Experience: 2-3 years of experience in customer service, business development, or a related field.
The ideal candidate will possess:
- Exceptional Communication Abilities: Exceptional communication and interpersonal abilities.
- Rapport-Building Skills: Ability to build rapport and maintain professional relationships.
- Goal-Oriented Mindset: Goal-oriented with a positive and proactive mindset.
- Adaptability: Adaptable, self-aware, and able to manage multiple priorities effectively.
- Independent Work Style: Capable of working independently while providing support and assistance as needed.
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