Data Center Infrastructure Specialist
3 weeks ago
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools and respond to alerts.
- Identify problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identify opportunities for work optimization including opportunities for automation of work.
- Coach L2 teams for advance technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
Skills and Qualifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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