Data Center Infrastructure Specialist

3 weeks ago


Port Elizabeth, Eastern Cape, South Africa NTT Full time
Key Responsibilities:
  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Perform necessary checks, apply monitoring tools and respond to alerts.
  • Identify problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
  • Proactively identify opportunities for work optimization including opportunities for automation of work.
  • Coach L2 teams for advance technical troubleshooting and behavioral skills.
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.

Skills and Qualifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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