Trainer - USA Campaign Specialist

3 weeks ago


Cape Town, Western Cape, South Africa iSON Xperiences Full time
Job Overview

The Training Specialist role at iSON Xperiences is a key position that plays a vital part in the success of our clients. As a Trainer, you will be responsible for delivering high-quality training programs to ensure that our clients' employees have the necessary skills and knowledge to excel in their roles.

Key responsibilities include facilitating product and system training, identifying and assessing training needs, developing training strategies and plans, and providing coaching and feedback to employees. You will also be responsible for creating a supportive and conducive adult learning environment, administering and reviewing progress on assessments, and compiling handover assessment reports.

Key Requirements
  • Facilitate product and system training as per client requirements
  • Identify and assess training needs to close gaps and develop relevant soft skills training
  • Provide input to the training strategy and development of specific training development plans
  • Help employees improve existing skills and develop new ones
  • Design solutions incorporating various learning products
  • Create a supportive and conducive adult learning environment
  • Administer and review progress on assessments
  • Compile handover assessment reports and perform other duties as assigned
Competencies
  • Perseverance and self-driven
  • Excellent interpersonal skills
  • Excellent facilitation skills
  • Excellent computer skills
  • Report writing skills with sound attention to detail
  • Able to work under pressure and deadline-driven
  • Strong customer relationship experience
  • Excellent interpersonal conflict resolution skills

Minimum matric or related NQF qualification is essential, with previous coaching experience a must. Previous training experience is highly advantageous, as is a coaching certificate. Knowledge of Vodacom Systems and proficiency in MS Office Applications are also required. The ideal candidate will be a self-starter with a passion for talent development and a high level of flexibility.



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