Leading IT Solutions Manager
5 days ago
Emporium Human Capital is seeking a detail-oriented Technical Service Manager to oversee security maintenance, develop and implement effective performance management policies, and train new technical staff.
This role requires a keen problem-solver who can delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
Key Responsibilities:
- Analysing existing IT systems and providing improved solutions
- Establishing resources required for projects and presenting findings to upper management
- Collaborating with technical staff to create strategic plans to deliver services
- Analysing client issues and developing plans to mitigate them
- Scheduling upgrades and replacements of software and hardware
- Overseeing the acquisition of new technology
- Hiring and training new staff
- Staying up-to-date with technological and management sector developments
- Attending workshops and scheduling refresher courses as needed
Requirements:
- Bachelor's degree in computer science, IT, computer engineering, or similar field
- Microsoft Certification preferred
- At least 3 years' experience in project management or as a technical analyst
- Superb analytical, diagnostic, and troubleshooting skills
- Ability to make important decisions in a fast-paced environment
- Excellent interpersonal and communication skills
- Great time management and teamwork skills
The estimated salary range for this position is R 30 000 to R 35 000 per month.
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