Benefits Enrollment Coordinator

1 week ago


Sandton, South Africa HR Studio Full time

We are seeking an experienced Benefits Enrollment Coordinator to join our team at HR Studio.

This role is responsible for managing eligibility additions and terminations, changes for new and renewing clients using electronic files, paper forms and portals. You will ensure enrollments and changes comply with legal requirements and client specifications.

You will be working in a fast-paced environment where attention to detail is crucial. Your expertise will include creating and maintaining system logins for Brokers and Clients, responding to client inquiries and managing data transfers, adhering to department turnaround times and maintaining queue levels.

The ideal candidate will have a strong knowledge of health insurance plans and employee benefits, as well as familiarity with benefit administration platforms such as Javelina. Proficiency in standard computer applications, including MS Word, Excel, Outlook, and PowerPoint, is also required.

In this role, you will collaborate with providers, vendors, and internal departments to resolve billing or technical issues related to eligibility. You will also assist the team in reviewing system configurations and processes to ensure optimal processing.

Audit and validate ID card processing, and generate and mail required notices for all product lines are also part of your responsibilities.

Matric, Diploma or equivalent, 2 years of experience in eligibility, enrollment, or benefits customer service role focused on eligibility, these are some of the basic requirements for this position.

The salary for this position is estimated to be around $65,000 per year.



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