Strategic Operations Director
4 weeks ago
Job Description:
The primary objective of this role is to drive operational performance and excellence within the organization.
Main Responsibilities:
- Develop and execute strategic plans to drive business growth and improvement.
- Lead and manage change initiatives to enhance operational efficiency and effectiveness.
- Collaborate with cross-functional teams to achieve business objectives and key performance indicators (KPIs).
- Provide coaching and development opportunities to direct reports to enhance their skills and performance.
- Manage budgets and resources to ensure optimal utilization and efficiency.
Requirements:
- Matric qualification with English and Maths.
- Relevant tertiary qualification advantageous.
- At least five years' call centre experience with minimum three years in management capacity.
- Proven commercial acumen and strategic decision-making ability.
- Proven experience delivering enhanced performance, using motivational techniques and by developing people.
Key Skills and Attributes:
- Thorough understanding of what delivers great customer service.
- Thorough knowledge and understanding of all business and service centre key performance indicators.
- Strong commercial acumen and effective decision making that will deliver business goals.
- Creative with the ability to initiate incentives and campaigns to drive engagement and profitability.
About Us:
WNS Global Services is a leading business process management company that enables enterprises to improve operational efficiency and customer experience. We provide end-to-end business process management and outsourcing solutions to help our clients achieve their goals and objectives.
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