Front of House Team Member

1 week ago


Pretoria, Gauteng, South Africa Virgin Active South Africa Full time

We are seeking a highly motivated and customer-focused individual to join our Front of House team as a Service Ambassador. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional member experiences and ensuring seamless operations at Virgin Active South Africa.

Key Responsibilities:
  • Conduct front-of-house duties, including controlling access into the facility, communicating with staff, members, and prospective members, and delivering on member needs and experiences from entry to exit.
  • Engage with members, driving digital engagement, exposing them to personalized online exercise offerings, and resolving complaints in a timely manner.
  • Promote safe exercise, manage member adherence to club rules and standards, maintain the cleanliness of the floor, and participate in ongoing training and self-development.

In this role, you will have the opportunity to grow professionally, develop your skills, and make a real impact on our members' lives. If you are passionate about delivering exceptional customer service, working in a dynamic team environment, and taking ownership of your responsibilities, we encourage you to apply.

As a Service Ambassador, you will be part of a diverse and talented team that shares a passion for providing world-class fitness experiences. You will have the opportunity to develop your skills in areas such as customer service, conflict resolution, and problem-solving.

We offer a competitive salary of approximately R 24,000 - R 30,000 per month, commensurate with experience, plus benefits and opportunities for growth and development.



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