Senior Business Operations Coordinator
4 days ago
Job Purpose
The Senior Business Operations Coordinator plays a pivotal role in enhancing the customer experience by serving as the liaison between the sales function and customers.
This position is responsible for providing analytical foresight, technical expertise, and efficient coordination of internal sales communications to support the Commercial and Marketing team.
Key Accountabilities and Outputs
- Commercial Support:
- Utilize analytical capabilities to manage all office-based sales administration activities effectively.
- Capture and process all automated orders received via email, phone, or sales office communication.
- Update customer deal sheets based on buying groups and independent customers.
- Communicate and resolve issues related to blocked accounts or Rapidtrade updates.
- Coordinate the collection and organisation of invoices and proof of deliveries (PODs) for drop shipment deliveries.
- Process customer spend claims and damages claims, ensuring timely submission to Debtors.
- Manage order numbers on buying group orders and upload purchase orders (POs) onto SAP for payment processing.
- Conduct follow-ups on payments processed through SAP to ensure up-to-date accounts.
- Manage merchandisers' time sheets and weekly route lists.
- Act as the liaison between the sales team, distribution, and customers.
- Manage sales point-of-sale materials, banners, feather banners, and sales marketing material.
- Coordinate sales-related meetings, gatherings, and events.
- Sales and Customer Analytics:
- Utilize analytical skills to interpret sales and customer analytics and provide valuable insights to the sales function.
- Identify trends, patterns, and opportunities to enhance sales strategies and improve the customer experience.
- Operational and Financial Management:
- Actively participate in operational planning and budgeting processes.
- Utilize analytical capabilities to drive continuous improvement by streamlining and optimizing operational practices, processes, and systems.
- Ensure adherence to operational and financial frameworks, practices, processes, standards, and controls.
- Control costs and take necessary actions to mitigate financial risks and ensure compliance.
- Collaborate with the sales team to develop and implement effective sales strategies and promotional campaigns.
- Analyse market trends and competitor activities to identify opportunities and recommend strategies for business growth.
- Coordinate the resolution of customer inquiries, complaints, and issues in a timely and professional manner.
- Assist in the preparation of sales reports, presentations, and proposals.
- Maintain accurate and up-to-date customer and sales data in CRM systems.
- Conduct regular analysis of sales data, performance metrics, and KPIs to identify areas for improvement and implement corrective actions.
- Provide support in pricing analysis and contribute to pricing strategies.
- Stay updated on industry trends, regulations, and best practices related to sales administration.
Qualifications and Experience
- BCom or BCom Sciences degree
- Up to 4 years of experience in operational execution and proven administrative ability.
- Strong understanding of commercial requirements.
- Excellent numerical and analytical skills.
- Robust IT skills.
Estimated Salary: R600,000 - R800,000 per annum
Salary Notes: The salary range is an estimate and may vary based on location and experience.
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