Learning and Development Specialist
1 week ago
About TTEC
TTEC is a leading business process outsourcing (BPO) company that helps businesses improve customer experiences through innovative technology and human insight.
Salary Information
The estimated annual salary for this role in Cape Town, South Africa is around R650,000 to R800,000 per year, depending on experience and qualifications.
Job Description
A Training Lead at TTEC coordinates and facilitates training courses for contact center advocates. This includes instructor-led and virtual instructor-led training, as well as creating an environment conducive to learning and exchanging information.
- Coordinates and implements all aspects of training programs for participants throughout the contact center.
- Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.
- Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.
- Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
- Collaborates with subject matter experts in providing appropriate training support.
- Provides technical troubleshooting support as related to learning programs.
Requirements
We are seeking a highly motivated and experienced individual who possesses:
- Bachelor's degree in a relevant field.
- Leadership experience and demonstrated motivational and interpersonal skills.
- Experience working with learning technologies.
- Passion for contributing to an organization focused on continuously improving consumer experiences.
- Excellent communication and facilitation skills, including oral presentations and the ability to effectively communicate with all levels of leadership.
- Experience working in MS Office Applications, including MS Word, PowerPoint, Outlook, Project, and Excel.
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