Professional Vehicle Service Representative
2 weeks ago
The following minimum criteria must be met:
- Matric Certificate or Equivalent
- Unendorsed Driver's License (Specify Code)
- Computer Literacy
- Willingness to Work Flexible Hours/Overtime
- Professional Appearance and First Impressions
- Fluent, Clear English Communication
- Ability to Handle Difficult Customers
- Customer Service Orientation
- 2-5 Years' Experience within the Premium Motor Brand Industry (e.g., BMW, Audi, Jeep, Volvo, Jaguar, etc.)
In addition to verifying the pre-requisites, assess and obtain proof of:
- Ability to Build Positive Relationships
- Helpful and Supportive Behavior in Interactions
- Persuasive, Fluent, and Confident Communication
- Sense of Urgency
- Physical Fitness and Ability to Handle Stress
- Professional Telephonic Etiquette
- Attention to Details
- Ability to Upsell
- A Technical Qualification or Orientation will be an advantage, as will the ability to speak a number of official languages.
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